Refund Policy

This Refund Policy explains how refunds are handled by Technosmith, Inc. (“Technosmith,” “we,” “us,” or “our”) for consulting, digital services, and related offerings.

1. General Policy

Due to the nature of our services—custom consulting, digital implementation, software setup, and advisory work—all sales are generally final. Refunds are not guaranteed and are assessed on a case-by-case basis.

2. Services Eligible for Refund Consideration

A partial refund may be considered only if:

• The request is made before substantial work has begun
• No deliverables, reports, designs, or code have been provided
• The project has not entered the execution or implementation phase

Administrative fees, discovery work, planning sessions, and setup time are non-refundable.

3. Non-Refundable Items

The following are non-refundable:

• Consulting hours already delivered
• Custom development, design, or implementation work
• Digital products, documents, roadmaps, or reports once delivered
• Subscription fees already billed
• Third-party costs (domains, hosting, software licenses, tools)

4. Project Cancellation

Clients may request project cancellation by written notice. If cancellation occurs after work has started, the client remains responsible for all completed work up to the cancellation date.

Any remaining unpaid balance for completed work will still be due.

5. Refund Process

Approved refunds (if any) will be:

• Issued to the original payment method only
• Processed within 7–14 business days
• Reduced by any processing or transaction fees

6. Chargebacks & Disputes

Clients are encouraged to contact us before initiating any chargeback. Unjustified chargebacks may result in suspension of services and recovery of associated dispute fees.

7. Exceptions

Refund exceptions may be granted solely at our discretion in cases of demonstrable failure to deliver agreed services, excluding delays caused by client inaction, missing materials, or third-party dependencies.

8. Contact Us

If you have questions about this Refund Policy or wish to request a review, please contact us:

Technosmith, Inc.
Email: info@technosmith.co
Response time: 1–2 business days